Frequently asked questions

No. You can book an individual service or visit with a Day Pass. Membership is there for people who want to make Whealth part of their regular routine. See what membership includes.

Think of W Points as a way to choose your own Whealth experience. Each membership includes points to use during your monthly membership cycle. Choose eligible services based on what you need that month. If you need more points, you can purchase a top-up.

See the current points chart on the Membership page. Our team verifies your balance and deducts points; the website doesn’t track balances automatically. To check yours, message us on WhatsApp (opens in a new tab).

No. Your points refresh on your membership anniversary each month. For example, if your membership starts on the 5th, your next set of points begins on the 5th of the following month. Unused points do not carry over.

Absolutely. You can pay for a service instead of using W Points. Active members receive the member price or discount that applies to that service, and non-members can pay in US dollars or Dominican pesos. Check the service’s price when you book, or browse all services and prices.

Yes. Active Whealth members receive 10% off products purchased in store. Ask our team to confirm your membership at checkout.

The discount is applied by our team at the center. Products aren’t sold online, and this benefit is separate from W Points. See our Whealth Approved products.

Become a Whealth member, then purchase the Recharge 5-Pack at the center for $175. The non-member price is $225. If you are already a member, message us (opens in a new tab) before purchasing online so we can arrange the correct price.

See what’s included in the Recharge Package. You can also find it on SimplyBook.me (opens in a new tab), where the online price shown is the standard $225.

You can pay with cash, a Dominican-peso bank transfer, or Zelle. Card and PayPal payments may have an additional processing cost, shown to you before payment.

Read the full payment and cancellation policies.

Please let us know at least 24 hours before your appointment to reschedule or cancel without a fee. With less than 24 hours’ notice, a 50% fee applies; if you booked using W Points, 50% of the points for that booking are deducted. For an unpaid booking, the fee is added to your account for your next visit.

Our team records these adjustments; the website doesn’t apply them automatically.

We know plans change, and this policy helps us make appointments available fairly to others who would like to come in. Package, membership and no-show terms are on the Policies page.

Please still come in or contact us. If the schedule allows, we’ll do our best to give you the full session. If another client is booked afterward, your session will end at its original time and the full appointment price still applies.